Frequently Asked Questions

Patient FAQ’s

faq-iconWhat are your locations and operating hours?

Coach Comp America has 2 locations in Palm Beach County, Florida. Click here for hours and information.

faq-iconWhat should I bring when I come in for treatment or services?

If your injury or illness is work-related, you must bring a completed Employer Authorization for Treatment Form, signed by your employer representative and indicating the services to be performed at the Center. You must also provide a photo ID such as a driver’s license, work badge, or passport.

faq-iconHow long will I have to wait for treatment or service in your Center?

Generally speaking, a walk in patient will be in and out in about an hour. Drug tests and physicals take less time.

faq-iconMay I bring my children along with me if I am coming for a work-related appointment?

Yes. But in some cases children may not be allowed in treatment areas, so someone should be available to care for them.

faq-iconHow can I obtain the results of my Drug Test?

You will need to contact the employer representative who authorized the drug test.

faq-iconHow long will it take to get my Drug Test results?

Drug test results typically take 24 to 48 hours, depending upon the type of test performed. This will be reported to your employer representative.

faq-iconWhat is an MRO, and what type of drug testing requires an MRO?

MRO stands for Medical Review Officer. This trained medical professional reviews all federally regulated drug test samples, whether they are deemed negative or non-negative (substituted, adulterated, and positive) results.

faq-iconCan prescription drugs cause a positive urine drug test result?

Yes, depending on the prescription medication. However, drug tests are typically conducted to determine recent use of an illegal drug, or misuse of a prescription drug. Results will be evaluated with respect to proper use of valid prescription medications that could be the cause of a non-negative drug test.If you use/used a valid prescription for the drug, the employer or their designated Medical Review Officer may evaluate this before declaring your results as non-negative.

faq-iconAre my drug test results confidential?

Yes. We adhere to test result information disclosure laws. Your results are only communicated to the authorized employer representative who requested the test.

faq-iconDo you perform direct observation urine drug screen collections?

Yes.

faq-iconHow can I obtain copies of my Medical Records?

Contact us at 877-652-8705 for more information.

faq-iconDo you have special procedures for testing minors?

A parent or legal guardian should accompany the minor. If you are not the legal guardian, you will need a notarized statement signed by a parent or signed by the legal guardian authorizing you to give permission for services and billing, if appropriate.

Employer FAQ’s

faq-iconWhat are your locations and operating hours?

Coach Comp America has 2 locations in Palm Beach County, Florida. Click here for hours and information.

faq-iconCan you provide authorization forms, posters, and other promotional materials?

Yes. Please contact Chad Sanders – Chief Operating Officer. csanders@coachcomp.com or 877-652-8705.

faq-iconWhat should employees bring when they visit Coach Comp?

Employees must bring a completed Employer Authorization for Treatment Form signed by an authorized company representative. An authorized representative of your company can also complete our quick and convenient Online Authorization for Treatment Form. The employee or job candidate must also provide a photo ID, for example, a driver’s license, work badge, or passport.

faq-iconMay employees bring their children along with them?

Yes. But in some cases children may not be allowed in treatment areas, so someone should be available to care for them while an employee is in the Center.

faq-iconHow long will an employee wait?

Generally speaking, a walk in patient will be in and out in about an hour. Drug tests and physicals may take less time.

faq-iconHow can I learn more about the testing programs for federally regulated programs such as DOT etc.?

See the web sites noted below for more information.

faq-iconDo you perform direct observation urine drug screen collections?

Yes.

faq-iconHow long will it take to get Drug Test results?

Drug test results typically take 24 to 48 hours, depending upon the type of test performed.

faq-iconDo you have special procedures for testing Minors?

A parent or legal guardian should accompany the minor. If you are not the legal guardian, you will need a notarized statement signed by a parent or signed by the legal guardian authorizing you to give permission for services and billing, if appropriate.

faq-iconCan my organization set-up an account with Coach Comp America?

Either complete the on-line contact form, or contact Chad Sanders – Chief Operating Officer. Email csanders@coachcomp.com, or phone 561-640-7505.